Refund & Return Policy

1. 7-Day Replacement Guarantee Overview

At NASNO, we curate quirky, clever, and high-quality lifestyle gadgets. We want you to love everything you discover with us. To give you complete confidence, all products purchased on nasno.in are backed by our 7-Day Easy Replacement Guarantee starting from the timestamp of delivery.

If your item arrives defective, physically damaged, or missing parts, we will gladly ship you a brand new replacement at no additional courier charge.

2. Eligible Reasons for Replacement or Return

A replacement or return is accepted under the following verified conditions:

• Transit Damage: The product arrived visibly broken, cracked, or cosmetically damaged during shipping.
• Manufacturing Defects / DOA: The gadget does not power on, fails to function according to specifications, or has a functional hardware fault upon arrival.
• Incorrect Item Received: The product delivered differs from what was ordered on our website.
• Missing Parts: The product packaging is missing advertised charging cables, attachments, or accessories.

3. Order Cancellation Policy

You can request order cancellation before the product has been processed for dispatch by our warehouse team (usually within 6 to 12 hours of placing the order).

• Prepaid Orders: If cancelled prior to dispatch, a 100% refund is credited back to your original payment mode (UPI / Card / Net Banking) within 3 to 5 working days.
• Cash on Delivery (COD): You can cancel prior to shipping confirmation by messaging our support line.
• Orders Already In Transit: Once an order has been picked up by our courier partners, it cannot be intercepted. You may refuse delivery at the doorstep.

4. Damaged or Defective Transit Items

To expedite claims for items damaged during shipping:

• Please take clear photos or a short video clip showing the outer shipping label, box, and the damaged product.
• Send these details along with your Order ID to support@nasno.in or WhatsApp support within 7 days of package delivery.

Once our team reviews the media, we will immediately process a priority replacement dispatch.

5. Non-Returnable & Non-Refundable Items

For health, safety, and hygiene reasons, the following categories cannot be returned once unsealed or used unless they arrive functionally defective:

• Personal hygiene items, ear tips, and beauty/personal grooming tools.
• Products with signs of physical abuse, liquid damage, drops, or unauthorized tampering.
• Items reported after the 7-day replacement window has lapsed.
• Free promotional gifts or giveaway items.

6. Refund Methods & Timelines

If a replacement is unavailable due to stock depletion, or if an approved return request results in a monetary refund:

7. Failed Deliveries & Return to Origin (RTO)

Our courier partners attempt delivery up to 3 times before marking a package as Return to Origin (RTO). If an order fails due to customer unreachability, incorrect phone number, or wrong address:

Prepaid orders returned to origin will be refunded to source after deducting standard round-trip courier shipping fees.