Privacy Policy

1. Privacy Commitment

NASNO ("we", "our", or "us", operating via nasno.in) is committed to protecting your personal privacy. This Privacy Policy explains what personal data we collect from you when you browse our website, create an account, purchase products, or communicate with us, and how we handle and protect that information in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDPA).

2. Information We Collect

We collect information to deliver a smooth and personalized shopping experience:

• Personal & Contact Details: Full name, email address, mobile phone number, and billing/shipping addresses.
• Account Credentials: Passwords and account preferences when registering on NASNO.
• Transaction Records: Products purchased, order values, date/time of transactions, and payment status (we do NOT store payment card CVVs or net banking passwords).
• Device & Usage Information: IP address, browser type, operating system, pages viewed, time spent, and referral URLs collected automatically via cookies.

3. How We Use Your Information

Your data is utilized strictly for legitimate business and fulfillment purposes:

• To process, pack, and deliver your gadget orders to your doorstep across India.
• To send instant order confirmations, live SMS/WhatsApp tracking updates, and invoices.
• To provide friendly customer assistance, resolve replacement claims, and answer inquiries.
• To prevent fraudulent transactions, spam, and abuse on our platform.
• To send optional product drop announcements, seasonal deals, and curated recommendations (you can opt out at any time).

4. Payment Security & Encryption

Your digital payment security is our utmost priority. All online transactions (UPI, Credit/Debit cards, Net Banking) are encrypted end-to-end via 256-bit SSL protocols and processed by PCI-DSS compliant RBI-authorized payment gateways.

NASNO never sees, logs, or stores your credit/debit card numbers, CVVs, or bank login credentials on our servers.

5. Cookies & Tracking Technologies

We use session cookies and functional tokens to remember your shopping cart items, keep you signed in, understand user navigation patterns, and improve website loading speed. You can manage or disable cookies via your browser settings, though certain interactive features like cart persistence may be impacted.

6. Sharing with Trusted Third Parties

We do NOT sell, rent, or trade your personal information to third-party advertisers. We only share necessary data with trusted service providers essential to completing your order:

• Logistics Partners: Verified Indian courier services (e.g. Delhivery, Bluedart, Xpressbees) to physically deliver packages to your address.
• Payment Gateways: To securely process transactions and issue refunds.
• Communication Providers: SMS and email gateways for order confirmation receipts and delivery tracking notifications.

7. Data Retention & Security Standards

We retain your order and transactional history only for as long as needed to satisfy warranty records, tax compliance, and legal auditing requirements in India. We employ strict electronic, physical, and managerial safeguards to protect your personal information against unauthorized access, loss, or alteration.

8. Your Rights & Choices

As a NASNO user, you have the right to:

• Access and review the personal information stored in your account.
• Update or correct inaccurate contact or shipping details.
• Unsubscribe from promotional emails or newsletters with one click.
• Request complete deletion of your account and associated personal data by contacting our support team.